Mullawo · Last updated: 11.06.2026
Write to info@mullawo.com and we answer within two working days. There is no queue, no ticket number and no bot — the message reaches the person who builds the app.
If you write from inside the app — Settings → Help & Support — the app version, your device model and the operating system come with the message, which usually saves a round trip. Attaching a screenshot helps for anything visual.
Tap the flag in the corner of the card and describe what is wrong. The report carries the word and the translations you were shown, so we can find it without a screenshot.
Progress is stored in your account, not on the device. Sign in with the same account and it comes back on the next sync. If you signed up with Google or Apple, use the same button you used originally — a second account created with the same address is still a different account.
Open Settings → Subscription and tap Restore purchases. If that does not help, write to us from the address the purchase was made with and say which store it was.
Subscriptions are billed by Apple and Google, so they are cancelled in your App Store or Google Play account settings. Deleting the Mullawo account does not cancel a subscription.
See Delete your account — in the app, or by email if you no longer have it installed.
Questions? Contact us at [email protected].