Delete your Mullawo account

Mullawo · Last updated: 11.06.2026

You can delete your Mullawo account and all data attached to it at any time. Deletion is immediate and cannot be undone.

Option 1 — in the app

• Open Mullawo and go to Settings.
• In the Account section, tap Delete Account.
• Confirm. Your account and data are removed right away and you are signed out.

Option 2 — by email

If you no longer have the app installed, write to [email protected] from the email address the account is registered to, with the subject Account deletion request. We verify that the request comes from the account owner and delete the account within 30 days — in practice within a few working days.

What is deleted

• Your account and profile — email, name, date of birth, sign-in credentials and any linked Google or Apple identity
• Learning progress and review history, day streak and statistics
• Custom words and collections you created
• Cloud backups of your learning data
• Support tickets and word reports you submitted, including attached screenshots
• Subscription records held on our side

All of it is erased from the database in the same operation — nothing is kept in a disabled or hidden state.

What is not ours to delete

• Purchases and subscriptions. Billing is handled by Apple and Google, not by us. Deleting your Mullawo account does not cancel an active subscription and does not refund it — cancel it in your App Store or Google Play account settings, otherwise it keeps renewing. Their transaction records are kept under their own policies and their retention rules.
• Email correspondence. If you wrote to us directly, the messages remain in our mailbox unless you ask us to remove them.
• Server logs. Technical logs may retain an IP address and request metadata for up to 30 days for security and abuse prevention, after which they are rotated out.

Data on your device

The app keeps a local copy of the dictionary and your progress on the device. Uninstalling the app removes it. Deleting the account signs you out and the local data is cleared with it.

Questions about this process, or about what we store in general — see the Privacy Policy.

Questions? Contact us at [email protected].